FAQ

Frequently Asked Questions (FAQ)
General questions
1. What is Super Shop? Super Shop is an online store that offers high quality, trendy and affordable products across various categories such as fashion, home decor, electronics, beauty and more.

2. How can I contact you? You can reach us via our contact form, send us an email to office@thesupershop.net or contact us via our social media channels.

Orders
1. How can I place an order? To place an order, simply select the products you want, add them to your shopping cart and proceed to checkout. Follow the instructions to enter your shipping and payment information.

2. Can I change or cancel my order after it is placed? If you would like to change or cancel your order, please contact us as soon as possible. Once the order has been processed, we may not be able to make changes or cancellations.

Shipment
1. Where do you ship to? We ship in Europe. Please note that delivery times may vary depending on your location.

2. How long does shipping take? Delivery times vary depending on the destination and the shipping service provider you choose. Usually it is 8-11 days.

3. How can I track my order? Once your order has shipped, you will receive a shipping confirmation with a tracking number. You can track the status of your order via our order tracking link.

Returns and Refunds
1. What is your return policy? We offer a 30-day return guarantee on all of our products. If you are not satisfied with your purchase, you may return the items in their original condition within 30 days of receipt.

2. How can I return an item? To return an item, please contact our customer service via office@thesupershop.net with your order number and the reasons for the return. We will give you further instructions.

3. When will I receive my refund? Once we receive and inspect your return, the refund will be issued to the original payment method within 5-10 business days.

 Payments

1. Which payment methods do you accept? We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and other secure payment methods.

2. Is my payment secure? Yes, we use secure encryption technologies to ensure your payment information is protected.

Further questions
1. Do you offer discounts or special offers? Yes, we regularly offer discounts and special offers. Subscribe to our newsletter and follow us on social media to be informed about the latest offers.

2. Can I recommend a product or make a product inquiry? We welcome recommendations and product inquiries. Simply contact us using our contact form or by email.